Help/FAQ

We currently offer standard delivery to almost every country worldwide via our shipping partners. Go to shipping information to find out more.

After entering your billing address and before placing your order, your delivery rate will be shown on the order overview page. At a certain order value, delivery in selected countries is free of charge. You find an overview of the delivery rates here: shipping information.

Standard items are dispatched within 3 business days; teamwear is dispatched in approximately 15 business days. For custom designs, this period starts after the required design approval. Business days are Monday to Friday, excluding public holidays. Carrier transit time is additional. For more information on our shipping partners’ terms, go to shipping information.

You find the status of your delivery when clicking on “my account”. As soon as your package got handed over to delivery, you get an email with a shipment number and a link to the shipping partner. Here you can always find the status of the delivery and track your package.

Yes, you can have your order shipped to another delivery address which isn’t equivalent to your billing address. But: delivery address and billing address must be in the same country. The new delivery address can be easily entered during the order process.

Please make direct contact with our customer service: Drop us a mail to [email protected] or call +49 171 1967165.

Placing an order online is easy. Just follow these steps: 1. Select the product you want to order in our shop. Choose your colour and size. When clicking on the green button “ADD TO CART”, you add the item to the shopping cart. Repeat this process for all the products you’d like to order. 2. You picked all the products you’d like to order? Now click on the shopping cart symbol and check your selection. If everything is correct, click on the green button “PROCEED TO CHECKOUT”. 3. Choose whether you want to check out as a guest or create an account, then add your billing information and decide if billing address and delivery address are supposed to be the same. If you create an account, you also choose a personal password to log in at any time. In case you already have an account, simply log in with your email and password. Select your shipping address and click “CONTINUE”. 4. Now, you will be guided through the order process and your delivery rate will show up. Click on the green button “CONTINUE”. 5. In the next step, you can select your payment method – just click on the round button next to the payment method. Afterwards, click on the green button “CONTINUE”. 6. Now, you are entering the order overview. You can check your order one last time and correct it in case there is something wrong. Click on the green button “PLACE ORDER”. 7. Now, you will be forwarded to the payment sites of one of our payment partners (MICROPAYMENT or PayPal) to finish your payment. Afterwards, you’ll be guided back to the shop where we will confirm your order. 8. Finally, we will confirm your order and your payment via email. As soon as your order got processed and handed over to delivery, we will inform you again by email.

After placing your order, we will send you a confirmation email.

Please check your spam folder first. If the confirmation email isn’t there either, send a mail to our customer service [email protected].

As soon as your payment has been accepted you can’t modify the order anymore. If you need help, please contact our customer service: Drop us a mail to [email protected] or call +49 171 1967165.

The minimum legal age for shopping online is 18 years.

In our online shop we ensure highest security of data. All credit card payments and payments in advance will be processed by micropaymentTM GmbH, Schwarnweberstrasse 69 in Berlin – a secure online gateway that will be responsible for holding and handling information related to your payment details. Payments via PayPal get transmitted to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg via a safe connection and will be processed there. All data in our shop are sent to our server using SSL encryption (Secure Socket Layer) and transferred to a completely secure environment.

We currently offer the below stated payment options:

1. Payments in advance
2. PayPal
3. Mastercard
4. VISA

For more information visit our page payment information

Our prices are final prices. As a small business under Section 19 of the German VAT Act (UStG), we do not charge VAT and therefore do not show it separately. For deliveries outside the EU, import VAT, customs duties and other fees of the destination country may apply; these are paid by the recipient.

Your credit card could get declined because of the following reasons:

• - Your card is expired. Please check if the card is still valid.
• - You could have entered incorrect information. Please make sure that you have filled all required fields correctly. Please consider that your information, such as name and billing address, must be consistent with your credit card information.
• - Maybe you reached your credit limit. Please contact your bank to check if you exceeded the authorized purchase limit.

You’ll find a link to your receipts in your order confirmation mail. You can also log in to „my account“ in order to find your receipts.

We made sure that our products meet the needs of every archer: We chose cuts and patterns that allow you to move freely while fitting perfectly. Our materials are synthetic fibres and mixed fabrics which minimize friction and dry quickly. Therefore, our materials aren’t only comfortable to wear but are also great for layering. Furthermore, all our items passed a long-term test conducted by archers in training and practice.

Yes. Many of our items can be personalized so that you can match the colour of your sportswear with your arrow, bow, string and co.

Our promo codes allow you to take advantage of exclusive promotions on services and products which are offered by Athletic Archery. These codes are personalized and issued on special occasions.

If you want to receive our promo codes, sign in for the Athletic Archery newsletter. With this newsletter we will inform you on our current offers and promotions.

When placing an order and entering the “shopping cart” section in our shop, you’ll find an input field especially for promo codes. Enter the code here and click “apply” to calculate the new order amount. Please consider that you can only use one promo code per order.

You find a step by step instruction for returns and refunds here.

Go to here for information on our return policy.

We do. After you notify us of your withdrawal, we send you a link to a prepaid return label. Personalised items are excluded from the right of withdrawal.

We will refund the amount according to the payment method you chose for the order in our shop.

In this case, please contact our customer service: Drop us a mail to [email protected] or call +49 171 1967165.

As soon as we receive your return we will notify you via email.

Personal data will be kept strictly confidential. Find more information in our Privacy Policy.

No. You can also order without an account – simply choose “Checkout as Guest” in the checkout. An account does have advantages: you can edit and personalize your account, save several delivery addresses, order quicker and track your orders.

Log in to your account and click on “edit”.

For your safety, choose a password that contains the following:

• - at least 8 characters
• - at least 1 numerical character (e.g. 6)
• - at least 1 uppercase letter (e.g. A)
• - at least 1 lowercase letter (e.g. a)

Simply request a new one: Go to the Log In page, click on “Forgot my password” and enter your email address.

Please enter your valid E-Mail in the field down below and click subscribe to sign up for the newsletter.